Customer Form

eLABSS

Home
Company
- About Us
- Life @ eLABSS
LIMS
- Laboratory Information Management System
Package
Services
Exceptional Projects
Blog
Contact Us

Home
Company
- About Us
- Life @ eLABSS
LIMS
- Laboratory Information Management System
Package
Services
Exceptional Projects
Blog
Contact Us

Get Started

Section 1: General Information

Your Name (optional): Your Email(Required): Organization/Company Name: Role/Designation: Date of Demo/Implementation:

Section 2: Implementation Experience (if applicable)

Was the implementation process smooth and efficient? YesSomewhatNo How would you rate communication and support from our implementation team? ExcellentGoodAveragePoor Were project timelines met as agreed upon? YesSlightly DelayedNo Was the system properly configured to meet your lab’s workflows? FullyPartiallyNot at all Did your staff receive adequate training during implementation? YesPartiallyNo What challenges did you face during implementation (if any)? Suggestions for improving the implementation process:

Section 3: Product Related Experience (if applicable)

How intuitive is the User Interface? Excellent – Very user-friendlyGood – Easy to learnAverage – Takes some timePoor – Confusing layoutVery Poor – Hard to navigate Are there any features you feel are missing or would improve your experience? What do you like most about our LIMS? Easy to useFast and responsiveCovers all lab functionsGood reporting features Did you face any difficulties or bugs recently? No issuesMinor issueSerious issue Do you feel eLABSS LIMS has automated your work or reduced manual efforts? Yes, significantly reduced manual workPartially automated tasksNot much impactNo automation seen If “Not much impact” or “No automation”, please suggest which tasks should be automated to help you:

Section 4: Sign-Off Experience (if applicable)

How easy is it for you to navigate the sign-off process in the LIMS software? Very easyEasyNeutralDifficultVery difficult Optional Comments: How clear are the instructions or prompts during the sign-off process? Very clearClearNeutralUnclearVery unclear Have you experienced any difficulties in completing the sign-off process? YesNo Do you feel the sign-off process is intuitive or does it require additional training or support? Very intuitiveSomewhat intuitiveNeutralSomewhat difficultVery difficult

Section 5: Overall Satisfaction

How satisfied are you with the LIMS software overall? Very SatisfiedSatisfiedNeutralDissatisfied Would you recommend this LIMS solution to others? YesMaybeNo Any additional comments or feedback? How do you rate the support and communication from our team? ExcellentGoodAveragePoorVery Poor

With quality as our driving force, we ensure advanced technological and digital services.